Just bought it, doesn't work

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I tried creating a support ticket 3 or 4 days ago but haven't heard anything.    I just bought this and i get an "invalid index" error.   Does anyone support this software?   The concepts/features of this software sound great in theory, but after a week it's been a complete waste of money.  

Windows 10 21H2, i7 3.4ghz, 32gb